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Buyer Protection

If an eligible item that you’ve purchased online, from or otherwise, doesn’t arrive or doesn’t match the seller’s description, we will look into it. If it's discovered that something is wrong, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.


You bought a shoe but got a boot, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a knockoff instead. Tell us.


If the seller has accurately described an item, but you’re just not happy with it, if you fail to open the dispute within 180 days of purchase, or if your account is not in good standing, you are mostly likely not covered.

Items Not Covered

Intangible items like digital goods or services, real estate, motorized vehicles (of any kind), custom made items – we may cover you in the event that a custom made item is not received – travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or bigiotto’s policies, anything you buy in person, or money transfers to friends or family. You must open any dispute within 180 days or you will not be covered.

Account Protection

You’re not liable for unauthorized purchases made from your account if you report an eligible incident within 60 days.


If an order doesn’t arrive or match the description, we’ll reimburse the full cost of eligible purchases and paid shipping costs.

Responsive Support

We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to us directly.

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