Delivery and return - Bigiotto's Shoes


Shipping - Exchanges - Return

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Shipping for Bigiotto’s products

  • - The orders placed until 3 pm during working days will be shipped the same day and delivered within 24 hours. Orders placed after 3 pm will be shipped the next day and delivered within 48 hours after placing the order. Orders placed on Friday after 3pm will be sent on Monday and delivered on Tuesday. We do not reserve orders for periods longer than 7 days.
  • - Shipping costs 16 lei for orders smaller than 500 lei.
  • - Free shipping for orders over 500 lei.
  • - You can pay cash when receiving your order or by card when placing the order.
  • - Any order received until 3 pm will be shipped the same day and delivered to your door within 24 hours. If the information regarding the sender is wrong (address, phone number, etc.), the package will be sent back to us. If the client’s order history is negative (unpicked packages, returns) we have the right to refuse further orders. The packages shipment might be delayed during busy times of the year (legal holidays, Black Friday) and the delivery time could go up to 5 working days. Most of the time, the packages will be shipped within 24-48 hours after placing the order.

The benefits of Express Delivery

  • - Delivery on Saturday and the possibility of checking the package - let us know if you want any of these options
  • - Fast - The orders are delivered within 24/48 hours during working days (Monday - Friday | 10:00 - 18:00) 
  • - Safe and efficient
  • - Online expedition status. Check here - AWB Tracking

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Exchanging Bigiotto’s products

There are two shipments involved when exchanging a product. The return is supported by the client and the shipment for the new order is supported by us.

There are two steps for exchanging a product.

  1. Let us know that you want to exchange one or more products using the contact form with the following instructions: choose “change product” as the subject headline; in the message body, make sure to include the order reference, the models you want to exchange and the products you want in return. We can arrange a courier pick-up for you or you can send it on your own. Our address is Cluj-Napoca, 64 Molților Street. The shipping will be free of cost.
  2. We will ship the new products, you will have to pay the shipping cost. The products must respect the return conditions detailed below. If the price of the new product is higher than the one exchanged, you will pay the extra amount to the courier and the shipping cost 16 lei. If the new product is cheaper than the returned one, we will transfer you the difference in your bank account. If the new product has the same price, you will support only the shipping cost 11 lei.

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Returning Bigiotto’s products

The cost of shipping the products for return are supported by you. There are 3 simple steps for returning a product.

  1. Let us know via email that you want to return the products using the contact form as follows: choose Product/s return as the subject headline and if you paid at delivery, please specify your IBAN and the holder’s name so our financial department can refund you if the return is accepted. Additionally, you should specify the order reference and the reason of the return.
  2. We will send a courier to your address to pick-up the package that will be sent to our address in Cluj-Napoca, 64 Moților Street. At arrival, the courier will charge you for the cost of the shipping. We will not accept packages with cash on delivery as all the payments towards are clients are via bank transfer. You can choose not to pay the shipping costs and we will include the cost in the refunded amount if it is sent with Fan Courier or DPD Courier. We will not accept deliveries via post office.
  3. Our team will check the state of the returned products. If they meet the conditions described below, our financial department will refund your money. If you paid by card, the money will be sent back on the card you used when placing the order. A product that is accepted for the return procedure must not have evident signs of wear and must have all the tags and documents it was sent with, in the original package. 

These 3 steps must be followed for the return to be accepted. The bank transfers will be sent in 2-3 working days. The legal term for returning the money is 14 days but we try to make it as fast as possible!

Products can be returned in maximum 30 calendar days since receiving the package but please let us know of the return or exchange as mentioned above.

Whether you need to change the product or want your money back, you can just relax. We will send the courier to you address!